Greg Chapman wrote:I have for some time womdered about the use of Facebook and Twitter in a B2B environment. The evangelists for these media spend a lot of time accumulating friends and linking with each other, and then regularly talk AT each other rather thn with each other. It then just becomes white noise. What is your experience?
Regards
Greg Chapman
Hi Greg, you make some valid points here. The trick with social networking is all about balance. I know heaps of people that spend too much time and in the end it becomes more about the ego i.e how many friends/fans I have. I got some great advice when starting out and that was to make it meaningful and mix up business with personal. If you are on these sites and are only selling your product or service it gets boring to everyone. However if you are providing useful tips, interesting articles and perhaps new data released then that makes people stop and think a little. This is not a 'what's in for me' person. If you combine this helpful information with some personal then it really helps too. I would say 60% business and 40% personal. When I say personal I don't mean anything inappropriate - might be waht a great weekend you had, an awesome resturant you went to etc. For my business this has worked really well. The contacts I have made on twitter on facebook are now strong aliances. But like anythings it takes time to build a relationship and you need to be authentic about it. Now when I have event, I have a number of people on twitter and facebook who promote this, without me even asking - just to show their support. I in turn do this for them. I now get a lot of new people coming along to events etc as a result of this. Believe me I was quite sceptical that this would work, but decided to give it a go and it has been a wonderful tool to bring in new business. I would say it took probably atleast 6 months before I started to see real results.
Cheers, Kylie
